Refund policy

Customer satisfaction is important to us! If you are unhappy with the merchandise you received for any reason, simply return it to us and we will happily provide a credit note under the following conditions:

• Merchandise must be returned within 7 days of dispatch.
• Merchandise must be in saleable condition.
• Merchandise must not be used, damaged, altered or washed. 
• You must contact us before returning the item to receive approval.
• Once a return has been authorised, a store credit will be created for you. 
• No return on Sample or Sale items.
• 20% restocking Fee apply. 

To start a return, you can contact us at info@estilostudio.com.au. Please note that returns will need to be sent to the following address: 28/380 Mons Road, Forest Glen, QLD, 4556. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will then provide you with a store credit note at the value of your return. This can be used online only.

Please note any returns will be issued with an ONLINE STORE CREDIT.  
Credit notes will be valid up to 6 months from the issue date. If you’d like an extension, please email us.