Terms & Conditions
Estilo Studio Refund Policy
At Estilo Studio, we strive to deliver high-quality items to your home. However, we understand that occasionally, imperfections or damages may occur. Here's how we handle these situations:
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Damaged or Faulty Items:
While we carefully inspect each item before dispatch, if your order arrives with damage or a fault, please contact us immediately at info@estilostudio.com.au. Include photos of the issue so we can assess the situation and guide you through the next steps.- Once we've confirmed the item is faulty, it must be returned to our warehouse within 7 days of delivery to ensure we can replace it promptly.
- Note: Many of our items are handmade from natural timber products. As a result, slight imperfections are part of their unique character and not considered faults.
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Pre-Order Items:
Pre-order items are specially made based on your request. If you decide to cancel a pre-order, a 20% cancellation fee will apply.
We appreciate your understanding and look forward to assisting you. For any further queries, feel free to contact us at info@estilostudio.com.au.